Terms & Conditions

In General
The terms and conditions of this Agreement govern your use of the services ("Services") provided by Jemz Group International Sdn Bhd (Jemz Group) and its affiliates (monyok.com)

By accessing this website or any of its sub-sites (hereinafter referred to as “Website"), or via mobile site or any other platforms designated by Us ("Website"), you agree to the following terms and conditions. You must not access this Website if you do not agree to all of the following terms and conditions.

Privacy Policy
Your privacy is important to us. We encourage you to read our Privacy Policy to understand our privacy practices, so that you understand the actions we take with respect to your personal information and may make an informed decision about using the Services. Please note that our Privacy Policy is intended to govern any and all matters related to the collection and processing of your personal information (as defined under the Privacy Policy) by monyok.com, whereas these Terms of Use apply to all aspects of your relationship with monyok.com  that do not fall within the scope of our Privacy Policy. You represent and warrant that all data that you provide to monyok.com is accurate.

You must not misuse this Website. You will not commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and appropriate action will be taken if necessary by reporting to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

monyok.com  assumes no responsibility and makes no representations or warranties whatsoever for material created or published by third parties that this Site has a link to. We reserve the right to withdraw linking permission without notice.

The contents of the Site are Copyright © Jemz Group. Any rights not expressly granted herein are reserved.

The trademark monyok.com and all other trademarks of monyok.com  or its subsidiaries as well as product names, logos, commercial symbols, trade names, slogans whether register or not, and services are trademarks of Jemz Group. Your access to this Site should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any marks appearing on the Site without the prior written consent of monyok.com  .

Modification of site
monyok.com reserves the right to change or modify this site or withdraw access to it at any time with or without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland Malaysia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with monyok.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Monyok.com retains the right to refuse any request made by you. If your order is accepted, we shall inform you by email and we would confirm the identity of the party, which you have contracted with. This will usually be monyok.com or may in some cases be a third party. Where a contract is made with a third party monyok.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the Terms of Sale, which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to changes without prior notice.

Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods that you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

A pre-order is an order placed for an item that has not yet been released. You will be charged the full Price of the Products at the time of placing the Pre-Order. Pre-Order items are non-refundable, non-exchangeable and non-returnable.

Discount Codes
Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
Gift Vouchers
Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher - check your voucher to find out when to use it by.

We cannot accept any responsibility for stolen or deleted gift vouchers.

We will dispatch your gift voucher either as soon as payment has been cleared or on your specified delivery dates (if this is later). We cannot be responsible for any delays, no matter how they are caused.

If you are the purchaser, please double check the delivery email address you enter - it is your responsibility to do so and we cannot be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

From time to time, gift vouchers may get caught in pesky spam filters, and it is up to the recipient to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, and the capacity of the recipient’s mailbox or any other factors outside of our control.

If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).

We reserve the right to vary these terms and conditions. The conditions of use relating to any discount code will be specified at the time of issue.

If you breach these conditions and we take no action, however we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

You agree to indemnify and hold monyok.com , including its partners, subsidiaries, and affiliates, and each of their and our directors, officers, managers, agents, contractors, partners, and employees, harmless from any loss, liability, claim, damages, costs, expenses or demand (including reasonable attorneys' fees) arising out of or in connection with the Terms of Use, the Privacy Policy, or the Services. Your obligation to indemnify includes, but is not limited to, disputes, claims, or lawsuits arising from your use this Website or violation of these Terms of Use.

We operate complaints handling procedure which we would use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments at hello@monyok.com

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Disclaimer of Liability
The contents of this Site are provided on "as is" and "as available" basis. The use of any information, tools and services on this Site shall be executed on the user's sole responsibility and monyok.com makes no representations or warranties to the accuracy or functionality of such information, tools or services. Except as required by applicable law no warranty of any kind, either express or implied, is made in relation to the availability, accuracy, reliability or content of the Site. monyok.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect monyok.com liability for death or personal injury arising from its negligence or for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Entire Agreement
These Terms of Use, together with any other agreements incorporated by reference therein, constitute the entire agreement, and supersede all prior written agreements, arrangements, communications and understandings and all prior and contemporaneous oral agreements, arrangements, communications and understandings, whether electronic, oral, or written, between you and monyok.com with respect to the Services. Any waiver of any provision of the Terms of Use will be effective only if in writing and signed by a CEO of Jemz Group.