Privacy Policy

Privacy Policy 

This Privacy Policy governs the use of the services ("Services") provided by Jemz Group International Sdn Bhd together with its, partners and affiliates (collectively, “Complex,” “we”, “us”  “our” or collects, uses, and discloses your personal information when you visit websites (including mobile-optimized versions) and applications which have an authorized link to this Privacy Policy (each a “Site” and collectively, “Sites”).

We receive information about you from various sources, including via your use of the Sites and via your use of various third-party websites and social media. When you visit the Sites, you acknowledge that you have read and understand the terms of this Privacy Policy, including regarding the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. 


Collection of Information
We collect personal information that you choose to provide to us when you interact with our website, including the following:

Identifiers, contact, or registration information, including name and email address, username and password, such as if you create an account, sign up for our newsletter, send us an email, take a survey, join any contests or surveys organised by us, or provide us with feedback.

Customer service information such as questions and other messages you address to us directly through online forms, by email, over the phone, or by post.

User-generated content such as comments or materials (including photos, videos, audio) you post to any forums on the Sites or information submitted when you participate in social networking features offered on our Sites. This information will be available for others to view. 

Transaction and financial information including your transactions and your payment method (valid credit card number, type, expiration date or other financial information), which is collected and stored by our third party payment gateway provider, and use and storage of that information is governed by the provider terms of service and privacy policy.

Register an account with us either through manual registration or by connecting your social media accounts.

Transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance travelled, and other related transaction details,

Usage and preference information such as preferences expressed, and settings chosen,

Call and SMS data including the date and time of the call or SMS message, the parties phone numbers, and the content of the SMS message,
The information generated from your participation in our survey or interaction with us in various other ways, such as demographic information, your comments, feedback, question or suggestions and information about a subject that may interest you, and information collected through the use of Cookies (as defined below).


"Cookies" is a small file containing a string of characters that may be downloaded to your computer when you use our website. For example, if you have registered with us then your computer will store an identifying cookie that will save you time each time you re-visit our website, by remembering your email address and etc. These cookies may be also used to help deliver advertising and communications to consumers. You can change the settings on your browser to prevent cookies from being stored on your computer without your explicit consent.


Communication & Marketing
In order to provide you with the Services, including to conduct our business and to provide you with the best possible products, marketing and services, we may need to provide you with certain communications. By using the Services, and subject to the provisions of our Privacy Policy, you consent to receive any and all such communications. We will communicate with you electronically, including but not limited to e-mail, text, or SMS communications and push notifications, or by posting or sending you notices through the Site and/or the App. You agree that all agreements, notices, disclosures, or other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We welcome your comments and feedback. All communications and comments submitted to us using the Services are non-confidential. We reserve the right to use any ideas, concepts, comments, techniques, visuals, or suggestions contained in any such communication or comment as permitted under applicable laws. You have an option to unsubscribe all communications from us at any time, however you can sign up again if you wish to do so.


Disclosure of Personel Information
We may share your personal information with:-
Our subsidiaries and licensees and our parent and other affiliated companies for the purpose of developing or marketing new products, services or portals that are developed by our related companies .

The service providers under contract who help with our business operations such as merchants, partners, payment gateway provider, data processing services, fraud investigations, bill collection, monitoring of user behavior and the processing of payments for any products or services);

Any person, who is under a duty of confidentiality to which has undertaken to keep such data confidential, which we have engaged to fulfill our obligations to you.

We may also disclose your personal information if required to do so by law or if we have good faith belief that such disclosure is necessary to protect and/or defend our rights and interests. 

We may, as permitted by applicable law, disclose your personal information to third parties in connection with an investigation of fraud, infringement, piracy, tax avoidance and evasion or other unlawful activity and you expressly authorize us to make such disclosures.

If we are merged or acquired by another entity, personal information may be transferred to such entity as a part of the merger or acquisition.


Data Retention

We generally retain information for so long as it may be relevant to the purposes for which we collected it and in compliance with applicable law. To dispose of any personal data, we may anonymize it, delete it, or take other appropriate steps. Information may persist in copies made for backup and business continuity purposes for an additional period of time.


Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. Use of personal information and other information we collect is subject to the Privacy Policy in effect at the time such information is collected from you. Regularly reviewing this page to ensures you are updated on the information which is collected, how it is used and under what circumstances if any, it is shared with other parties. 

If you have any questions or concerns regarding privacy while using the Sites, you may contact us at We will make every effort to resolve your concerns.